DELIVERY INFORMATION
STANDARD UK FREE DELIVERY*
Delivery is Free on all orders over £50 to UK MAINLAND*
All orders under £50 will attract a charge of £20.00
Please refer to each product page for detailed delivery information on that product and exact shipping times available for that product.
Fast Express UK Delivery Available. We offer a 24hr/48hr – SAT- SUN and Pick-A-Day Delivery on the majority of our Garden Buildings. We are also able to provide AM/PM slots to most postcodes.
Please use our live online booking calendar “Delivery Postcode Checker” which is available on the majority of our product pages – just by entering your postcode we can provide live delivery slots for your order. Just select the date and this will be added to your order.
LIVE DELIVERY POSTCODE CHECKER
Where available - On the product page there is a delivery postcode checking tool. Please enter your postcode to see available delivery dates. We are also able to provide AM/PM delivery slots to most postcodes. Please select your option where available. You will be able to add additional delivery information at check-out. Live Delivery Slots not available for products with Installation.
DELIVERY LEAD TIMES
Typical delivery is 1–10 working days but we do aim to deliver a bit quicker, (please refer to each product for an estimated delivery date). Orders which are not booked using our “Live Delivery Booking Tool” are placed onto our internal system which will feed your order through to a delivery scheduler who will contact you to advise you of a suitable delivery date. This call is usually well within our lead times with you receiving a call from the transport team 24/48 hours prior to your delivery. If you have not been contacted by our delivery team within 10 working days after you have placed your order please email us.
Please note for sheds and log cabins we will always contact you by phone prior to delivery to make sure you are happy with the delivery date proposed. We will not just turn up announced.
STANDARD DELIVERY LEAD TIMES
Central England & Wales 1–7 Working days
South West 7–14 Working days
Scotland 7–14 Working days
N Ireland, Eire, Isle of Wight, Jersey & Guernsey 7–14 Working days
HOW WILL MY GOODS BE DELIVERED?
Please be advised delivery is kerb side delivery only. It is at the discretion of the driver if they are able to drop the garden building to a different location. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
Typical delivery is 1 – 20 working days but we do aim to deliver a bit quicker. Once you have placed your order you will be contact by our delivery team to confirm your delivery date. If you have not been contacted by our delivery team within 10 working days after you have placed your order please email us or call us and we will chase this for you.
Delivery is between the hours of 7am – 7pm Mon-Sun. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. Please note this is not possible for Metal sheds where the product is shipped with a courier.
If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.
Please note for sheds, summerhouses, playhouses, fencing and log cabins we will always contact you by phone or by email to confirm a delivery date – we will not just turn up unannounced – if you do not have a confirmed delivery date please email us or call us.
We are unable to specify a delivery time during the day of delivery. Our couriers and deliver team - deliver between the hours of 7am – 7pm. Routes are planned the night before delivery so on most products we will be able to give you a drop number on the day of delivery. If you have selected an AM/PM delivery slot – AM (7am – 12 noon) and PM (12 noon – 7pm). In most cases we can call the customer an hour before delivery and where we have a mobile number will provide text updates on the day of delivery.
Please note your card is debited at checkout. This is to protect you the customer as we do not store your credit card details. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms.
REMOTE DELIVERY AREAS*
*Deliveries to most parts of mainland UK are free of charge. However deliveries to certain remote areas may be subject to a surcharge.
Deliveries to the following locations will attract a surcharge - please refer to each product page for the exact charge for that product:
Scotland Zone 1 - All of AB, IV 40-48, Rest of IV and KW, PA 21-33, PA35-38, PH 22-26, PH 30-41, PH50
Scotland Zone 2 - (Delivery is to port mainland only) HS1-9, IV41-51, IV55-56, KA 27-28, KW15-17, PA34, ZE
Isle of Wight (PO30-40)
Northern Ireland (BT)
Eire (Southern Ireland)
Guernsey (GY) delivery to home
Jersey (JE) delivery to home
**No Delivery Service is Available to Isle Of Man or to Scottish Isles (only mainland port) including PA41-78, PH42-44
Those located in offshore or remote mainland areas are those most likely to require a Delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our customer service team first for specialised advice.
SPECIAL BESPOKE WINDOWLESS BUILDINGS
These sheds will revert to a standard 10 working days delivery service
INSTALLATION OPTION
All products with installation will revert to our standard 14 working days delivery. You will be contacted to book in an install day. Product delivery and installation will take place on separate days.
ADDITIONAL DELIVERY INFORMATION Q&A
Q. Do I have to do anything to take delivery of a building?
A. All you have to do is ensure that the building can be left in a convenient area free from debris. We recommend that panel sizes are checked to allow access through archways and doors.
Q. When should I expect to hear when my delivery will be?
A. Our delivery team aim to contact you 24-48 hours before the date of delivery if you have not used the online booking tool. We kindly ask that you please do not call the team prior to this time frame.
Q. Can I request a particular date for delivery?
A. Please use our “Live Online Booking Tool” where available. For products that do not have an live online date available - we can put in requested dates for you however they are only requested and cannot be guaranteed, we would normally call to confirm about 48hours before.
Q. Can I request a certain time for delivery?
A. We are able to provide AM/PM slots to most postcodes – please select this option where available. For products where we are unable to provide an AM/PM slots - our deliveries are classed as all day, between the hours of 7am to 7pm. However, Our Delivery Team can request the driver to contact you on the day of delivery to give you an estimated time of their arrival but this is purely an estimate as we cannot accommodate unforeseen circumstances.
Q. Can I hold the delivery if I’m not ready?
A. We can defer your delivery date; however stock allocation is not customer specific and as a result we cannot guarantee deferred order availability at all times.
Q. Do I need to be there?
A. You do not have to be present at time of delivery; however, we would require written permission to deliver in your absence. This can be in the form of a fax, E-mail or a signed note left on the day for the driver to confirm delivery in your absence. Please note you must sign the note as this will be treated as a signature for delivery. Please note we will not be liable for any theft or damage if the goods have been left.
Q. Will the driver take the building through my property?
A. No. Our drivers are not insured to enter your property with a building.
Q. Will he take to my back garden or through my house?
A. Our policy is kerb side delivery only; however, it is at the driver’s discretion if any building needs to be carried any further. Generally we do not deliver buildings through houses or to flats on upper floors. Our Easy fit shed can be taken through smaller apertures. Please ask when ordering.
Q. Will the driver need any help?
A. Our drivers will not ask for any help to off load your building.
Q. What size lorry will my building arrive on?
A. We operate 3.5t vans, 7.5 ton and 17 ton vehicles - your building could arrive on any of these dependants on area of the country and time of year. We need to be informed of any access issues at your point of order so we can ensure your delivery will arrive without any problems.
Q. Do you deliver to the offshore Islands?
A. If your delivery is to an offshore island; Orkney's. Deliveries can only be made to the nearest carrier company at port (it is the customer’s responsibility to arrange onward delivery). We need to be aware of both the carrier company and also the forwarding address for the delivery to be made. We do deliver to the Channel Islands, Ireland, Isle of Wight and the Isle of Skye directly (at an additional cost, please see guidelines above) Port postcodes stated are except from normal postcode charges. If the delivery is to a port then the Port drop only charge must be added to your delivery cost.
Q. What is the delivery time for products?
A. Generally we offer a 1 - 10 working days lead time, however please refer to the product in question via this website which should outline the most up to date lead-time estimation. Try our online booking delivery tool where available. Variations to this time do apply in extenuating circumstances. We will endeavour to contact you at the soonest possible time to arrange the next available delivery date for you.
We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.
Q. Can the garden building be delivered during a weekend?
A. In most circumstances we do deliver at weekends.
Q. Can I order delivery to a different name or address?
A. Yes you can we will need an invoice address for the payment taken and the full delivery address.
Q. What About a Log Cabin Delivery?
A. Log Cabin Delivery Instructions
**Please note that all deliveries to Ireland, some highland areas and any offshore address will be subject to an extended lead-time. Most off shore islands are a port drop only. Please call before you order.
Delivery is usually very easy and straightforward. We state 10 Working days delivery schedule on each product page. We can often deliver to specified dates, but cannot guarantee this. Customers will always be contacted at least 24 hours before delivery and be given the date and approximate time of delivery. If you need more notice than this - please let us know at the point of ordering. Delivery is Free of Charge to UK mainland addresses provided the following points can be met.
1. Delivery is normally made by a 6 Wheeler Truck with a "Piggy-Back" forklift on board to unload the cabin, however, certain hauliers used in the delivery of Log Cabins do not have this facility (If in doubt - please contact us on 020 3771 5555 to discuss).
2. There must be sufficient space for this vehicle to operate. (If in doubt - please contact us on 020 3771 5555 to discuss). If the Cabin cannot be off-loaded due to a lack of space - a delivery charge may apply.
3. Delivery is Kerb Side: Our drivers are very helpful and will always try to leave the cabin as conveniently positioned as possible however because the Forklifts are very heavy - we leave it entirely at the drivers discretion whether or not it is suitable to drive onto your property.
4. Customer (or customer’s representative) must be available to receive the cabin and assist with off-loading if so required.
5. It is Important that you should insert at least one, but ideally two telephone numbers in the telephone number box when ordering. Our Transport Dept. will always contact you at least one day prior to delivery. They will give as accurate a delivery schedule as possible. The Cabin will not simply arrive unless you have been contacted first!
6. The Log Cabin packaging is a temporary packaging just for transportation to the customer. Although an outside product it is the customer’s responsibility to either treat the wood or keep it dry during the construction process. It is the customer’s responsibility to cover any exposed timber immediately after delivery to avoid blue stain issues.
If you feel that delivery on a smaller vehicle would be more appropriate - please don't hesitate to contact us. We can always arrange this and frequently at no additional cost. However, as the smaller vehicles are not able to carry a forklift - the driver would require assistance with unloading the cabin.
If you are concerned about delivery or any other aspect of the Cabin, in anyway whatsoever please contact us on: 020 3771 5555
GENERAL DELIEVRY T&C’s
We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.
It is your responsibility to check that all the parts are present and correct, so that in the unlikely event that parts may be missing, incorrect, or damaged, you can ensure we have reasonable time to supply replacements (We aim to typically replace parts within seven days assuming replacement parts are in stock, however if we have to manufacture parts this time frame may be longer). Should you use a third party to carry out the installation please ensure that you give them sufficient time to familiarise themselves with the material and instructions supplied, that all the parts are present and that you have actually received the goods before committing to an installation date.